Copy Request (also known as Retrieval Request)

A retrieval request, sometimes called a copy request, is a process initiated by a credit card issuer or cardholder that requires a merchant to provide a copy of the paper or electronic transaction receipt. This request typically arises when a cardholder or the card issuer needs to verify the details of a transaction, often due to the cardholder not recognizing the transaction on their statement or querying its validity.

Purpose and Process:

Implications for Merchants:

Overall Significance:

Retrieval requests serve as an important tool for transparency and security in credit card transactions. They help protect cardholders from unauthorized or incorrect charges and provide an avenue for addressing their concerns. For merchants, effectively managing retrieval requests is crucial to avoiding chargebacks and maintaining a positive reputation with both customers and credit card processors.